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This policy explains exactly what account and transaction data ph365 net collects when you access the platform, how we use it, and what choices you have over it. Access to ph365 net depends on local law and is available only where local regulations permit.
When you create an account or complete a deposit through GCash, Maya or InstaPay, we collect the details needed to process that transaction and keep your account active. This includes your registered name, contact details, login history and payment method references — not full card or wallet credentials, which are handled by the payment provider directly. We do not sell your personal data to third parties for marketing purposes. Data we hold is used to verify your account, process withdrawals to your chosen e-wallet, respond to support requests and comply with the requirements of any jurisdiction where access is permitted. Retention periods follow the requirements of applicable law; where no specific period is mandated, we keep records for as long as your account remains open plus a reasonable period after closure. If you make a Bank Transfer deposit, the reference details associated with that transfer are stored in your transaction history, which you can review after login. Philippines-eligible accounts are subject to the data handling practices described in full in the sections below. If local law in your region applies additional requirements, those requirements take precedence.
Not every data point flows through this policy in the same way. Understanding what falls inside and outside its scope helps you know where to direct questions about your information.
Login timestamps, device type and session length are recorded each time you access the platform. This data is used to detect unusual activity on your account and is never shared outside our internal security review process.
When a GCash, Maya or Bank Transfer deposit is made, we store the reference and amount in your account wallet history. The payment provider — not ph365 net — holds the full payment credential details, so their own data policy applies to that layer.
Pages you browse, game categories you open and time spent in the lobby are tracked at an aggregate level to improve how the platform works. Individual session data of this kind is not linked to your identity for advertising purposes.
Links to external sites, payment processors and identity verification services operate under their own data policies. Once you leave ph365 net or interact with a third-party tool, this policy does not govern how that party handles your information.
You have concrete options when it comes to the personal data we hold. Reviewing your records is straightforward: log in, go to your account dashboard, and your transaction history — including GCash and Maya deposit references — is listed there by date. If any account detail is wrong, such as a registered name or contact number, raise a correction request through the support channel and we will process it. You can also ask what categories of data we hold on your account; we will respond with a summary. Requesting data deletion is possible in certain circumstances, such as after account closure, but some records may need to be retained to meet legal obligations. Where access depends on local law, your rights may also be shaped by applicable Philippines regulations. We do not require you to give a reason for most account-data enquiries — simply contact support with your registered email address so we can verify your identity before acting on the request.
Your transaction history, login log and account details are accessible from the account dashboard after you sign in. No separate request is needed to see these standard records.
Submit a correction request via our support channel with your registered email. We verify identity before updating any personal field to prevent unauthorised changes.
You can request a summary of the data categories linked to your account. Send the request through our contact form or live chat and we will respond within the timeframe shown on the support page.
Closing your account does not erase all records immediately; legal retention obligations may apply. After closure, we retain only what is required and delete the rest within the period stated in applicable law.
For any question about how your data is handled — corrections, deletion requests, or clarifications about what we store — use the contact paths below. Include your registered email address so we can verify your account before responding.
Open the chat icon from any page on ph365 net. State that your query is a privacy or data matter so it reaches the right team without delay.
Send your request to the support email listed on our contact page. Include your registered account email and describe the specific data record or correction you are asking about.
For routine record checks — transaction history, GCash deposit references, login logs — your account dashboard after login is the fastest path. No support ticket needed for standard self-service data access.
Our approach to data handling covers four areas: security at the account level, cookie use on the site, how long we keep records, and how you contact us to request changes. Each is described in the cards below.
Account access uses standard credential verification. We monitor login patterns for irregularities and can flag or restrict access if unusual activity is detected. You are responsible for keeping your login details private; we will never ask for your password via chat or email.
We use cookies to keep your session active, remember your preferences and understand which parts of the lobby you visit most. You can adjust cookie settings in your browser at any time. Disabling non-essential cookies will not block account login or GCash deposits.
Active account records are kept while your account is open. After closure, we retain only what applicable law requires and remove the remainder. The specific retention period for your region depends on local legal obligations at the time of closure.
When this policy changes in a material way, we post the updated version on this page and may notify you via your registered email. Continuing to use the account after a policy update means you acknowledge the revised terms as shown.
These are the questions we hear most often about how ph365 net handles personal data. If your question is not answered here, contact support with your registered email.
We collect your name, contact details and the information you provide during account setup. Once you make a deposit via GCash or Maya, the transaction reference and amount are also stored in your account wallet history. We do not store full payment credentials — those stay with the payment provider.
We do not sell your personal data. We share information only where required to process your transactions — for example, passing a payment reference to a GCash or InstaPay processor — or where applicable law requires disclosure. Any third party that receives data is bound by their own data policy.
Log in to your account and open the account dashboard. Your transaction history, including GCash deposit references and Bank Transfer logs, is listed there by date. No support request is needed for this standard self-service access.
Yes. Send a correction or deletion request to our support team using the contact paths on this page. Include your registered email so we can verify your identity first. Some records may be kept for legal compliance even after a deletion request is processed.
Cookies keep your session active, remember your lobby preferences and help us understand aggregate browsing patterns. You can change cookie settings in your browser. Turning off non-essential cookies does not prevent login, account access or deposits through GCash or Maya.
Yes. Material changes are posted on this page with the updated date. Where the change affects your account rights significantly, we aim to notify you at your registered email. Continuing to use the account after a posted update means you have seen the revised policy on this page.